St Giles reserves the right to cancel a course or make changes to course or accommodation arrangements without liability if obliged to by circumstances beyond its control or due to low demand, or where the student’s preferred accommodation is unavailable. In such circumstances, St Giles endeavours to offer the best alternative arrangements, dates or venues available, including online tuition. If an alternative cannot be provided, a refund of fees paid for tuition and/or accommodation will be offered but St Giles does not accept liability for further compensation which exceeds the total fees paid. St Giles (and associated third party suppliers) reserve the right to refuse to accept, to admit onto the premises or cancel a student’s
course or accommodation due to overriding health and safety concerns, or in cases where we or the accommodation provider cannot make reasonable provisions to facilitate their leaning needs or
for their personal care.
St Giles will not be responsible for the non-performance of any contractually agreed obligations, if they are unable to take place due to an act of Force Majeure. Such causes shall include incidents that are outside of our reasonable control, which include, but shall not be limited, to act of government, war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, unusually adverse weather conditions and infectious diseases. COVID 19 is one such infectious disease which is to be considered as a case of Force Majeure.
In occurrences of such incidents, St Giles endeavours to offer the best alternative arrangements, dates or venues available, including online tuition, or should an alternative be unable to be offered, a refund of fees paid for tuition and/or accommodation but does not accept liability for further compensation which exceeds the total fees paid. St Giles does not accept liability for further claims for compensation
including but not limited to stress or loss of enjoyment. St Giles will do its upmost to comply with public health restrictions related to the spread of infectious diseases and will not be held liable for any non performance of contractually agreed obligations unable to be carried out as result of such efforts. St Giles requires its students and Overseas Partners to do their upmost to comply with public health policies in the UK
All prices are subject to change without notice and are not guaranteed, except for prices on courses, accommodation, other ancillary services and supplies that have had booking confirmations and/or invoices issued by St Giles International. Prices stated do not include VAT or any other tax duty or charge which is now in effect or may imposed in the future or applied retrospectively by the UK government. All such tax duties or other charges shall will be paid by the student or overseas partner unless they provide an exemption certificate acceptable to the appropriate UK authority.
The office must receive written notification at least 21 days before your course begins if you wish to
transfer the deposits to a later course date.
Students must ensure that there is time to reapply for a visa if changes affect their visa provisions. Except for course upgrades, requests for changes less than 7 days before the course begins are subject to an Amendment Fee of £40. Deposits and fees are not transferable from person to person.
CHANGES BEFORE SCHEDULED ARRIVAL DATE:
All cancellations must be received in writing.
Cancellation charges are as follows at each location. Any balance is refunded:
| Cancellation received | Cancellation fees |
| More than 21 days before scheduled arrival date | Registration Fee Course Deposit Accommodation Placement Fee Express Mail Fee Insurance Charges (UK) |
| Less than 21 days before the scheduled arrival date (including students who fail to arrive without notice) | Registration Fee Tuition Fees for 2 weeks Accommodation Placement Fee Accommodation Deposit Students at all locations may also incur charges to third-party accommodation providers (residences, hotels and homestays). St Giles will pass on any direct costs incurred. Insurance Charges |
If your visa is refused or the approval is delayed, and you fail to inform us before the course begins, our standard cancellation terms apply as listed above. But if we receive your refusal letter or notice of delay of approval before the course begins, where possible, we will aim to pass on only direct costs incurred by us. In these case, refunds and charges are as follows:
– Tuition fees: these will be refunded in full, together with the course
deposit.
– Accommodation charges: these will be charged where applicable as stated under Accommodation, Cancellation or Changes and the balance will be refunded.
– Supplementary charges: these payments (where applicable) will be waived; Registration Fee, Accommodation Placement Fee, Accommodation Deposit, Airport Transfer charges and Guardianship
Fee. Express Mail fees will be charged if documents have been mailed using this service & Insurance fees will be charged as insurance is administrated at the time of enrolment. Should other direct costs be
incurred, we reserve the right to charge them accordingly.
Except for course upgrades, requests for changes after the course has begun are subject to an Amendment Fee of Can$50. Changes must comply with the student’s conditions of stay as expressed in their visa (where relevant). Students will receive refunds only after their return to their home country. For students under the age of 19, the office will check with Overseas Partners, parents or guardians
before arranging any refunds, as our policy is to refund only to the person from whom the funds originated.
Courses of 1-8 weeks: Courses cannot be cancelled or shortened, or lessons reduced in number, and no tuition fees are refundable. There is no Amendment Fee for students requesting an upgrade to a more
expensive course.
Courses of 9+ weeks: For cancellations or changes to be effected from the 9th week onwards students must give 4 weeks’ written notice from any Monday. Tuition fees will be calculated to the end of the week when the cancellation or change takes effect, and 50% of any balance will be refunded, less the Amendment Fee. Students requesting course breaks or changes to course breaks after arrival, or who wish to move to another St Giles Centre, must give 4 weeks’ notice of requirements, which are subject to availability. Students must pay an Amendment Fee of £40. There is no Amendment Fee for students requesting an upgrade to a more expensive course. Students cannot exchange General English group lessons for an equivalent number of private lessons. For all students booking through Overseas Partners the office will check with Overseas Partners before arranging any refunds, as refunds can only be made after receipt of funds paid via an Overseas Partner. There is no Amendment Fee for students requesting an upgrade to a more expensive course.
Students requesting changes must check with the office that their proposals comply with their visa status. Students must give 4 weeks’ written notice from the following Monday in order to cancel or change their course, or to move to another St Giles centre. If you decide to leave before the end of your period of study, or downgrade to a less expensive course, tuition fees are not refunded, nor are they transferable to another student. Students changing to a more expensive course must pay the additional balance, but there is no Amendment Fee.
Long-stay students requesting course breaks or changes to course breaks after arrival must give 4 weeks’ notice of changes, which are subject to availability. One change can be made free of charge, but for any subsequent change students must pay an Amendment Fee of £40.
In arranging accommodation, St Giles normally acts as a third party, and cannot accept ultimate responsibility for the quality of accommodation provided, or for any damages, theft or financial loss suffered by students as a result of accommodation providers’ negligence, except insofar as we undertake to exercise due diligence in arranging such accommodation on students’ behalf. Students and Overseas Partners are advised to notify St Giles at the earliest opportunity in cases where the accommodation provided is deemed unsatisfactory, when St Giles will endeavour to negotiate improvements in the existing provisions or to offer alternative accommodation subject to availability or refunds from providers
wherever possible. All accommodation charges must be paid direct to the Centre and all prices are per person per week unless stated otherwise. Accommodation is reserved from 10.00 a.m. on the Sunday before the course begins, until 10.00 a.m. on the Sunday at the end of the course, unless agreed otherwise.
Cancellation or changes:
All cancellations and changes must be notified to the office in writing. Third party accommodation providers will have their own terms and conditions which St Giles is required to adhere to.
Students at other Residence Halls must give the office 14 days’ notice, or pay up to 14 days in lieu. Students in all other accommodation must give the office 7 days’ notice of changes or cancellation, or pay for 7 days in lieu. All changes/cancellations must be notified in time to take effect from a Sunday, and cannot be effected from midweek. Any balance of accommodation charges can be used for new accommodation, or can be refunded if the student is leaving the centre. Students requesting changed accommodation arrangements must pay an Amendment Fee of £40.
Students must pay a retaining fee of 50% of the weekly charge if they leave their possessions in their room in homestay accommodation during absence on holiday. Accommodation in Guest Houses or Hotels is best suited to students over the age of 18. Students under 18 must send the centre evidence of
parental consent if they request such accommodation.
The information you provide to us on this form will be used to assess your application and to administer our courses. Please see our data notice, which can be found on our website www.stgiles-international.com/about/group-policies for more details about how we use, store and retain personal information about you. If you have any questions about how we use your information, please contact hq@stgiles.co.uk. We may also use your contact details to send you information about
our other courses which we think will interest you.
Deposits and fees are not transferable from person to person. Students are advised to insure themselves against personal injury or illness before their arrival in the UK. St Giles can arrange insurance
cover at a competitive price. Please see our website for further details. Insurance fees (UK) are not refundable in the event of cancellation.
St Giles International reserves the right to terminate without notice the course of any student in the case of serious misconduct outside of the school or accommodation such as a serious criminal act, or who
persistently fail to attend classes or meet the attendance requirements of the course. Action in such cases is at the discretion of the Principal, and in the case of visa nationals the relevant authorities are informed that a course has been discontinued early for disciplinary reasons. There is no refund of tuition fees in these circumstances, and any unpaid fees become payable immediately. Any unused accommodation fees after the payment of outstanding amounts due will be refunded in accordance with our terms and conditions above. The St Giles Student Disciplinary Code is published in full in our Students’ Guide and on our website.
St Giles or its representatives may take photographs and videos of classes or other school activities during your time with us, which may be used for promotional purposes. If you do not wish to appear in any promotional materials, please advise us at the time of booking. St Giles’ terms and conditions are governed by Canadian law (dependent on the location of the centre in question) and St Giles cannot be responsible for refund or compensatory obligations as mandated by foreign courts of law.
All information is subject to correction and all errors and omissions are excepted. Information is correct at the time of publishing, August 2024.
St Giles reserves the right to cancel a course or make changes to course or accommodation arrangements without liability if obliged to by circumstances beyond its control or due to low demand, or where the student’s preferred accommodation is unavailable. In such circumstances, St Giles endeavours to offer the best alternative arrangements, dates or venues available, including online tuition. If an alternative cannot be provided, a refund of fees paid for tuition and/or accommodation will be offered but St Giles does not accept liability for further compensation which exceeds the total fees paid. St Giles (and associated third party suppliers) reserve the right to refuse to accept, to admit onto the premises or cancel a student’s course or accommodation due to overriding health and safety concerns, or in cases where we or the accommodation provider cannot make reasonable provisions to facilitate their leaning needs or
for their personal care.
St Giles will not be responsible for the non-performance of any contractually agreed obligations, if they are unable to take place due to an act of Force Majeure. Such causes shall include incidents
that are outside of our reasonable control, which include, but shall not be limited, to act of government, war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster,
unusually adverse weather conditions and infectious diseases. COVID 19 is one such infectious disease which is to be considered as a case of Force Majeure.
In occurrences of such incidents, St Giles endeavours to offer the best alternative arrangements, dates or venues available, including online tuition, or should an alternative be unable to be offered, a refund of fees paid for tuition and/or accommodation but does not accept liability for further compensation which exceeds the total fees paid. St Giles does not accept liability for further claims for compensation
including but not limited to stress or loss of enjoyment. St Giles will do its upmost to comply with public health restrictions related to the spread of infectious diseases and will not be held liable for any non performance of contractually agreed obligations unable to be carried out as result of such efforts. St Giles requires its students and Overseas Partners to do their upmost to comply with public health policies in Canada.
All prices are subject to change without notice and are not guaranteed, except for prices on courses, accommodation, other ancillary services and supplies that have had booking confirmations and/or invoices issued by St Giles International. Prices stated do not include VAT or any other tax duty or charge which is now in effect or may imposed in the future or applied retrospectively by the Canadian government. All such tax duties or other charges shall will be paid by the student or overseas partner unless they provide an exemption certificate acceptable to the appropriate Canadian authority.
The office must receive written notification at least 21 days before your course begins if you wish to
transfer the deposits to a later course date.
Students must
ensure that there is time to reapply for a visa if changes affect their visa provisions. Except for course upgrades, requests for changes less than 7 days before the course begins are subject to an Amendment Fee of Can$50. Deposits and fees are not transferable from person to person.
All cancellations must be received in writing.
Students will receive a refund of 100% of tuition and all related fees, other than application fees. Related fees include: administrative fees, application fees, assessment fees and fees charged for textbooks or other course materials. If a refund is due, the student record must include evidence that the refund was issued. Click to view the Tuition Fee Refund Policy.
If your visa is refused or the approval is delayed, and you fail to inform us before the course begins, our standard cancellation terms apply as listed above. But if we receive your refusal letter or notice of delay of approval before the course begins, where possible, we will aim to pass on only direct costs incurred by us. In these case, refunds and charges are as follows:
– Tuition fees: these will be refunded in full, together with the course
deposit.
– Accommodation charges: these will be charged where applicable as stated under Accommodation, Cancellation or Changes and the balance will be refunded.
– Supplementary charges: these payments (where applicable) will be waived; Registration Fee, Accommodation Placement Fee, Accommodation Deposit, Airport Transfer charges and Guardianship
Fee. Express Mail fees will be charged if documents have been mailed using this service & Insurance fees will be charged as insurance is administrated at the time of enrolment. Should other direct costs be
incurred, we reserve the right to charge them accordingly.
If shortening or cancelling courses, Vancouver students must cross-refer to the tuition refund policy and conditions of notice here.
Except for course upgrades, requests for changes after the course has begun are subject to an Amendment Fee of Can$50. Changes must comply with the student’s conditions of stay as expressed in their visa (where relevant). Students will receive refunds only after their return to their home country. For students under the age of 19, the office will check with Overseas Partners, parents or guardians
before arranging any refunds, as our policy is to refund only to the person from whom the funds originated.
Courses of 1-8 weeks: Courses cannot be cancelled or shortened, or lessons reduced in number, and no tuition fees are refundable. There is no Amendment Fee for students requesting an upgrade to a more
expensive course.
Courses of 9+ weeks: For cancellations or changes to be effected from the 9th week onwards students must give 4 weeks’ written notice from any Monday. Tuition fees will be calculated to the end of the week when the cancellation or change takes effect, and 50% of any balance will be refunded, less the Amendment Fee. Students requesting course breaks or changes to course breaks after arrival, or who wish to move to another St Giles Centre, must give 4 weeks’ notice of requirements, which are subject to availability. Students must pay an Amendment Fee of Can$50. There is no Amendment Fee for students requesting an upgrade to a more expensive course. Students cannot exchange General English group lessons for an equivalent number of private lessons. For all students booking through Overseas Partners the office will check with Overseas Partners before arranging any refunds, as refunds can only be made after receipt of funds paid via an Overseas Partner. There is no Amendment Fee for students requesting an upgrade to a more expensive course.
There is no Amendment Fee for students requesting an upgrade to a more expensive course. Students cannot exchange General English group lessons for an equivalent number of private lessons.
Students requesting changes must check with the office that their proposals comply with their visa status. Students must give 4 weeks’ written notice from the following Monday in order to cancel or change their course, or to move to another St Giles centre. If you decide to leave before the end of your period of study, or downgrade to a less expensive course, tuition fees are not refunded, nor are they transferable to another student. Students changing to a more expensive course must pay the additional balance, but there is no Amendment Fee.
Long-stay students requesting course breaks or changes to course breaks after arrival must give 4 weeks’ notice of changes, which are subject to availability. One change can be made free of charge, but for any subsequent change students must pay an Amendment Fee of Can$50.
Students must give 7 days’ notice in writing from the following Friday in order to cancel, shorten or change their course.
Refunds are paid within 30 days of receipt of notice of cancellation plus supporting documentation, or within 30 days of a decision in cases of dismissal. The same refund breakdown applies to students who have received a notice of dismissal.
Above policy applies for approved programs only. For programs that do not require approval (less than $4K tuition and less than six months in duration) 100% of tuition fee and all related fees other than the application fee are to be refunded if the student does not attend the programme and the institution receives from the student a notice of withdrawal or copy of refusal of a study permit no later than 30 days after the start date of the programme in the most recent letter of acceptance or the start date of the programme in the enrolment contract.
In arranging accommodation, St Giles normally acts as a third party, and cannot accept ultimate responsibility for the quality of accommodation provided, or for any damages, theft or financial loss suffered by students as a result of accommodation providers’ negligence, except insofar as we undertake to exercise due diligence in arranging such accommodation on students’ behalf. Students and Overseas Partners are advised to notify St Giles at the earliest opportunity in cases where the accommodation provided is deemed unsatisfactory, when St Giles will endeavour to negotiate improvements in the existing provisions or to offer alternative accommodation subject to availability or refunds from providers
wherever possible. All accommodation charges must be paid direct to the Centre and all prices are per person per week unless stated otherwise. Accommodation is reserved from 10.00 a.m. on the Saturday before the course begins, until 10.00 a.m. on the Saturday at the end of the course, unless agreed otherwise.
Cancellation or changes:
All cancellations and changes must be notified to the office in writing. Third party accommodation providers will have their own terms and conditions which St Giles is required to adhere to.
Students staying at a GEC Residence in Vancouver who wish to cancel after arrival must give 60 days notice or additional charges will apply. For cancellations of less than 60 days before arrival the amenities fee and the security deposit will not be refunded. Students at other Residence Halls must give the office 14 days’ notice, or pay up to 14 days in lieu. Students in all other accommodation must
give the office 7 days’ notice of changes or cancellation, or pay for 7 days in lieu. All changes/cancellations must be notified in time to take effect from a Sunday, and cannot be effected from midweek. Any balance of accommodation charges can be used for new accommodation, or can
be refunded if the student is leaving the centre. Students requesting changed accommodation arrangements must pay an Amendment Fee of CAN$50.
Students must pay a retaining fee of 50% of the weekly charge if they leave their possessions in their room in homestay accommodation during absence on holiday. Accommodation in Guest Houses or Hotels is best suited to students over the age of 19. Students under 19 must send the centre evidence of
parental consent if they request such accommodation.
The information you provide to us on this form will be used to assess your application and to administer our courses. Please see our data notice, which can be found on our website www.stgiles-international.com/about/group-policies for more details about how we use, store and retain personal information about you. If you have any questions about how we use your information, please contact hq@stgiles.co.uk. We may also use your contact details to send you information about
our other courses which we think will interest you.
Deposits and fees are not transferable from person to person. St Giles can arrange insurance cover at a competitive price. Please see our website for further details. Students booking their course at St Giles Vancouver are required to purchase an adequate medical insurance policy for the whole duration of their stay in Canada.
St Giles International reserves the right to terminate without notice the course of any student in the case of serious misconduct outside of the school or accommodation such as a serious criminal act, or who
persistently fail to attend classes or meet the attendance requirements of the course. Action in such cases is at the discretion of the Principal or Centre Director, and in the case of visa nationals the relevant authorities are informed that a course has been discontinued early for disciplinary reasons. There is no refund of tuition fees in these circumstances, and any unpaid fees become payable immediately. Any unused accommodation fees after the payment of outstanding amounts due will be refunded in accordance with our terms and conditions above. The St Giles Student Disciplinary Code is published in full in our Students’ Guide and on our website.
St Giles or its representatives may take photographs and videos of classes or other school activities during your time with us, which may be used for promotional purposes. If you do not wish to appear in any promotional materials, please advise us at the time of booking. St Giles’ terms and conditions are governed by Canadian law (dependent on the location of the centre in question) and St Giles cannot be responsible for refund or compensatory obligations as mandated by foreign courts of law.
All information is subject to correction and all errors and omissions are excepted. Information is correct at the time of publishing, August 2024.